Picture this: you’re an HR administrator for a large, distributed organization with over 2,000 employees and you’ve just been told that your benefits rates are changing a few months before the Open Enrollment period. Even if you already have a robust human capital management (HCM) solution in place that will handle the rate change, there are multiple variables that can cause significant process bottlenecks through each phase of Open Enrollment (pre, during, and post).
Argano’s experts are here to help. With Oracle HCM, your team can streamline the Open Enrollment process by providing real-time visibility into data, fast processing of large employee populations, and simplified management of complex workflows.
This blog will outline the potential pitfalls of Open Enrollment management via Oracle HCM, whether you are an HR admin or Oracle superuser, and how to best navigate every phase of the Open Enrollment journey.
Before you do anything, you and your team must align on exactly what will be changing for your participants. Whether your organization is rolling-out new benefits options, new requirements for enrollment, or a new vendor or interface, if you don’t change the system the right way, it can have a significant negative impact on employees, finances, and payroll. This is also your chance to define the kinds of delivered alerts you’d like sent to participants and program managers. From reminders to enrollment confirmation and document approval, Oracle HCM has an automated touchpoint for every action item. Argano can help you define exactly what your program needs, and what it doesn’t.
If you have ever managed an Open Enrollment period without automation, you’ve probably felt like you were putting out a thousand tiny fires all at once. But automation is not a silver bullet solution, and even the best platforms need to be monitored while in flight. Active troubleshooting during enrollment is critical to maintaining a functioning system and meeting deadlines. Our experts are here to help assist with participant enrollment issues, process open life events, and resolve errors prior to benefits kicking in. This phase also requires ongoing validation of rates as they are being shared with your vendor or payroll, and any changes in reporting need to be proactively managed to avoid confusion in the post-enrollment phase.
Experienced HR admins know that even though the Open Enrollment period has closed, they’re not out of the woods yet. Fortunately, the value of Oracle HCM really shines in post-enrollment, including validation steps that ensure nothing is missing for file hand-offs to your vendor and that you can successfully process the first payroll of the year. You can also enhance the Oracle Benefits design to streamline benefits processes and add to your report library to support specific business needs and make data-driven decisions. For example, you can create a report that shows plan adoption rates so you can evaluate lessons learned. You can also optimize benefits setup to prevent future enrollment issues and minimize manual intervention. Argano’s experts are skilled in all the latest Oracle HCM functionality and updates, so you don’t have to be.
While Open Enrollment with Oracle HCM is a multi-layered process to manage, Argano can help your organization navigate possible bottlenecks with its best-in-class service offerings and deep knowledge of the platform. Our team’s Oracle HCM Checklist covers all three phases of the enrollment process and can be customized to meet your organization’s unique enrollment needs.
To get started, contact us.