Customer Experience
Connected CX applications to fuel customer engagement and the quote-to-cash process
Deliver great customer experiences and drive more revenue
Effective customer experiences create interactions that delight those who purchase from you. Connecting your customer-facing sales and services solutions enable deeper engagement to nurture relationships and drive revenue. Get the most out of your Oracle CX solutions, including Oracle Commerce, Oracle Configure, Price, Quote (CPQ), and Oracle Subscription Management—all part of the Oracle Fusion Cloud Applications suite. Argano consultants can help you use Oracle CX applications to support monetization and sales growth while providing superior customer experiences.
Engaging, connected customer experience solutions
Oracle Commerce, Oracle CPQ, and Oracle Subscription Management integrate to deliver great customer experiences that drive more revenue. The applications work together or separately to improve conversion time, accelerate product introductions, enhance customer experience, and increase ROI. Get more out of your Oracle CX solution by enabling:
- Guided selling capabilities that shorten the sales cycle with customized buyer journeys
- Standardized, global real-time pricing
- Intelligent proposal generation, enabling automated, accurate quoting
- Customizable user interfaces for improved customer experiences and larger volume sales
- Automation of complex approval processes
Build an ecommerce platform that delivers
Oracle Commerce provides a unified customer experience, enabling your customers to search with ease, view tailored recommendations, and complete a frictionless purchase process. With custom catalogs, approval workflows, and punchout capabilities for your procurement systems, Oracle Commerce gives you the tools you need to get your customer purchasing experience right.
Use a cloud-based CPQ system for effective quote-to-cash
Oracle CPQ enables your sales teams to guide the customer through the purchasing process, accurately and hassle-free. Configurations can be built—including via mobile—and quotes that reflect up-to-date pricing can be generated and turned into orders. Argano consultants can lead the integration with your other systems, including those for commerce and enterprise resource planning, for a connected process.
Measure every aspect of your customer journey
Make every customer interaction count and enable lasting buyer relationships that deliver recurring sales. Oracle CX connects your data across your entire business – from marketing, sales, commerce, and service. Build a complete view of your customers and deliver exceptional customer experiences that are consistent and engaging—from acquisition to retention.
Enable recurring revenue for long-term growth
Oracle Subscription Management runs in the cloud and automates the processes that increase customer lifetime value. Both self-service and assisted processes enable your clients to get what they need, when they need it. The system connects to other solutions across your business for a complete view of your customers and recurring revenue.
Want to know more?
Contact us today to learn how our solutions will fuel your digital transformation.
